Help with Pocket Ponds for iPhone, iPad and Android
Email privacy@triggerwave.com and we'll get back to you. Please include your username, your device and what happened. To see your username, open Visit Ponds in the Game and tap your username.
If you bought koins or credits on an iPhone or iPad since January 2025 and never received them, update to Pocket Ponds 1.2 and open it on iOS 18 or later. They're added automatically, and the Game tells you when. If anything is still missing, email us with your username and the date of the purchase.
Your ponds are saved on our server. Your sign-in comes with you when you set up a new iPhone or iPad from an iCloud or encrypted backup, or with Quick Start. On Android, it comes with you when you copy your data across while setting up the new phone, or restore it from a Google backup. You can also sign in on any device with your username and the password or code shown in My Info: open Visit Ponds and tap your username.
Koi that go hungry while you're away fall asleep. Tap a sleeping koi and choose Wake; waking koi is free. Feed your koi to keep them happy.
To turn analytics on or off, open Visit Ponds, tap your username and choose Analytics. Our privacy policy explains what is sent.
Open Visit Ponds, tap your username and choose Delete account, then confirm twice. This permanently deletes your ponds, koi, decorations, friends, likes, visits, gifts, in-game mail, koins, credits and username, on every device. You can also ask us to delete it by emailing privacy@triggerwave.com with your username.
Records of purchases, and of koi sent as gifts, are kept under an anonymous identifier as financial records and so nothing is delivered twice. Our server's logs are deleted after 30 days. The privacy policy has the details.
Read the Pocket Ponds privacy policy.